BIDESS Privacy Policy
Last Updated: October 1, 2025
Thank you for choosing BIDESS for your hair care needs. Protecting your privacy is very important to us. This Privacy Policy is intended to explain how we collect, use, share, and protect your personal information when you visit or make a purchase from our website (https://bidess.com/).
1. Information We Collect
We collect information in several ways to provide you with a better experience.
a) Information You Provide Directly:
- When creating an account or making a purchase: Your full name, email address, mailing address (for shipping and billing), and phone number.
- When contacting customer service: Any information you share with us during the communication.
b) Transaction Information:
- Details about the products you purchase, and the date and time of the purchase.
- Note on Payments: We do not directly store your credit card information. All transactions are processed through our secure payment service providers (such as Stripe, PayPal), which have their own privacy policies.
c) Information We Collect Automatically:
- Device and Browsing Data: Your IP address, browser type, operating system, and information about how you navigate our site (pages you visit, time spent on them). We collect this data through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect for several purposes:
- Order Processing: To process payments, prepare, and ship your purchases.
- Communication: To send order confirmations, shipping updates, and to respond to your customer service inquiries.
- Marketing: With your permission, to send emails about new products, special promotions, and other news from BIDESS. You can unsubscribe at any time.
- Service Improvement: To analyze how customers use our site, which allows us to improve our website design and product offerings.
- Security: To protect against fraud and unauthorized activities.
3. How We Share Your Information
BIDESS does not sell your personal information. We only share information with essential partners for our business operations:
- Shipping Providers: Companies like USPS, FedEx, or DHL to deliver your orders.
- Payment Processors: To securely process your transactions.
- Marketing Partners: Email platforms (like Mailchimp) to manage our newsletters, only if you have consented to receive them.
- Legal Obligations: If required by law, we may share your information with public authorities.
4. Data Security and Retention
We take technical and organizational security measures to protect your personal data. We retain your information only for the time necessary for the purposes described in this policy or as required by law.
5. Your Rights Over Your Data
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct any inaccurate information.
- Erasure: Request that we delete your personal data, under certain conditions.
To exercise these rights, please contact us using the information below.
6. Changes to This Policy
We may update this privacy policy from time to time. We will post the new version on this page and change the "Last Updated" date.
7. Contact Us
If you have any questions about this privacy policy, please contact us at: contact@bidess.com
